Your privacy

Studio Pottery London is committed to respecting your privacy.

What is Studio Pottery London?

Studio Pottery London is a trading name of London Pottery Academy Ltd (Company N. 11668179), registered in England & Wales. Our registered office is 24 Gladstone Court 97 Regency Street, London, United Kingdom, SW1P 4AL

Our website address is: https://www.studio-pottery-london.com

If you have any questions about how we look after your personal data, you can contact us at the address above or via email/contact page. Please subject your enquiry Data Protection Policy.

What personal data we collect and why we collect it?

‘Personal information’ refers to any information which can identify an individual – either directly or indirectly. It can refer, amongst other things, to a customer ID, or to one or more specific identifying pieces of information, such as a name, email address or postal address.

What Personal Information do you collect about me?

When you browse our website or carry out actions such as the following:

  • Create a customer account
  • Make a booking
  • Sign up to our mailing list or subscribe to any other services that we offer
  • Enter any competition, promotion or prize draw
  • Correspond with us, by phone, email or in person.

Then, we may collect your personal information, including:

  • Name
  • Address
  • Email address
  • Phone or mobile number
  • Encrypted password and payment information
  • Email correspondence records
  • Technical information about how you access and use our websites, including your IP address, browser type, referring URL and operating system.
  • Information provided in service request forms or contact forms (e.g. firing service and studio space applications)
  • Cookies – for more information see below.
  • Comments on the website – for more information see below.

What is done with this information?

We use your information for the following:

  • To process your bookings or orders. We use relevant personal information described above (including your name, address and payment details) to process and deliver your order, add payments or refunds and to notify you of your bookings.
  • To provide customer support. If you contact us, we will use your identification information to identify you and other personal information such as your order information and contact history to process your request and provide you with the best service possible. We’ll use your personal information to keep a record of when and why you contact us and to keep your contact details up-to-date.
  • To improve our website and services. We use your personal information to help analyse and understand how you use our products and services, to develop more interesting and relevant products and services, to improve our website, as well as to personalise the products and services we offer you.
  • Fraud Prevention. To prevent or detect fraud or abuses of our sites.
  • Marketing.  If you consent, we will use your information to notify you of classes or special events that may be of interest to you. We will send direct marketing communications to you via the channel you choose, such as email or social media & other 3rd party partners such as Google. We ask for your consent, where required by applicable law, in order to use the contact details you have provided to us to send personalised marketing or retargeting communications. Please see below for more information on third parties and cookies used to provide these services.

How long will you keep my information?

  • Customer and order information will be kept securely on our system until you ask us to remove it. Note: Purchase information retention is subject to regulatory mandates we must adhere to e.g. data retention requirements for tax reporting purchases.
  • Encrypted Credit Card information is processed by Stripe Payments Europe, Ltd, and not accessed by us. It is fully encrypted and compliant with PCI-DSS requirements.
  • Mailing List Subscriptions will remain active until you opt out from specific lists.
  • Cookies – please refer to the section below for more information on cookies and cookie duration.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, it is considered a contractual necessity.

If we ask for your personal information for marketing purposes, e.g. to offer you special discounts, we will request your consent explicitly, if not already granted.

How do I withdraw my consent?

If after you opt-in, if you change your mind, you may withdraw your consent to marketing communications. Marketing will be terminated and any data specifically used for marketing purposes alone will be deleted.

Financial transaction data will be maintained as required by law.

You may opt-out by clicking the unsubscribe link on our newsletter emails, contacting us via the contact page, or emailing us at the address given in the “Who We Are” section above.

Disclosure

We will only disclose your personal information if we are required by law to do so or if required to fulfil our obligations under our agreement with you. e.g we provide your name to tutor or delivery persons who may not be a direct employee.

Stripe Payments UK, Ltd.

Payment through our website is made via our secure check out pages using secure payment service provider Stripe Payments Europe, Ltd.

The Stripe Payments Europe, Ltd is PCI compliant. PCI-DSS (Payment Card Industry Data Security Standard) requirements help ensure the secure handling of credit card information by our store and its service providers.

Third-party Policies

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider other legal obligations may be placed upon them by the laws of their jurisdiction.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). We follow all PCI-DSS Level 1 requirements and implement additional generally accepted industry standards.

Comments on the website

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media on the website

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our studio is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

In compliance with The EU GDPR Directive 25th May 2018, if you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us by email or post at the address given in the ‘Who We Are’ section above.

If you have any queries about our Privacy Policy, please don’t hesitate to contact us.