Terms and Conditions
Please ensure you have read and understood these Terms and Conditions before booking your course. By booking or attending a class you are deemed to have read, understood and accepted them.
Contract of Sale
Completion of the booking process and acceptance of our terms and conditions forms your contract with Studio Pottery London (the Studio). We do not accept returns at the Studio. However we would consider changing the name of the pupil attendee.
Payment of the full course fees should be made in advance, and the required prompts will be in place at the time of placing a booking. It is not possible to attend a course until payment has been received.
Class cancellations must be made in writing by email one week before the time of the class. For cancellations less than 3 days before the class there will be no cancelations or transfers.
If a course or workshop is cancelled by the Studio you will be offered a full a cash refund.
Once you have committed to a course or workshop, we recommend that you attend the scheduled number of sessions to get the most out of the programme. If the participant fails to attend all or any part of the course the full course fees are payable and we do not guarantee full or partial course date transfers.
A substitute delegate may be named at any time before the course at no additional cost.
Requests to transfer to an alternative days or date must be made in writing by email. Transfers may be made up to 7 days before the class date and will incur no additional fee. However, transfers are subject to availability and there in no guarantee that suitable alternatives are available.
We reserve the right to change the timing, date or instructor of the course in order to provide a high quality service or where it is necessary for reasons beyond our control.
Studio Pottery London reserves the right to cancel a course up to and including the date of the course if insufficient bookings have been received and will strive to give as much notice of this as possible.
Individuals booked onto a cancelled course will be given the option of a full refund or of rescheduling to a future course date if available. Studio Pottery London will not be liable for any losses or expenses arising from amendments to the course or cancellations.
It is to the discretion of the tutor to not accept a late arrival to a course if it is potentially detrimental to fellow students. This will be treated as a late cancellation.
Health and Safety
Studio Pottery London takes a diligent approach to health and safety for the sake of all staff and users. Students are agreeing to abide by the guidelines of our Health & Safety instructed by tutors. Repeated failure to do so will result in termination of the students participation rights on the course; without refund.
Technical issues and Breakages
Studio Pottery London is equipped with the highest quality kilns and equipment. Experienced and trained staff only will handle and fire your ceramic work. However, by the nature of ceramics there remains a risk of technical failure for which we cannot be held responsible.
Ceramics is an expensive process and we try hard to keep the costs down. We price the classes based on an estimated output. We do not like to cap peoples creativity, but we have very limited shelf and kiln space.
You will be asked to select your preferred pieces for firing, glazing etc. if you exceed the number of items specified by your tutor. All other items will be recycled by the studio.
Collection of Works
You will be emailed when your pieces are ready for collection, usually this is within three weeks after the last date of your course, but this can take longer depending on our kiln firing scheduling.
We request that you collect your finished work as soon as possible once you have received the pickup instructions via email to help keep our storage area clear, therefore avoiding damage.
If finished ceramic work is not collected within 2 months of the end of the course we will sadly have to dispose of it.
Applicable Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with English law and any dispute arising out of or in connection with them shall be settled by the English courts.