Terms and Conditions
Please ensure you have read and understood these Terms and Conditions before booking your course. By booking or attending a class you are deemed to have read, understood and accepted them.
Please ensure you have read and understood these Terms and Conditions before booking your course. By booking or attending a class you are deemed to have read, understood and accepted them.
On the evening of Monday 4th January the Government announced a National Lockdown. Coming into immediate effect, from Wednesday 6th January our studio will remain closed until mid February, subject to any changes. Any private, Foundation or Taster class bookings cancelled as a result of the Studio’s closure will be offered the option to transfer the booking to an alternative available class following our reopening.
We will continue to assess the situation and thank you for your continued patience, support and understanding as we negotiate these difficult times. Please do remain safe.
All businesses and venues should follow COVID-secure guidelines to protect customers, visitors and workers. Businesses must ensure that if their workers need to self-isolate, they do not work outside their designated place of self-isolation.
Completion of the booking process and acceptance of our terms and conditions forms your contract with Studio Pottery London (hereafter, referred in these terms and conditions as ‘the Studio’). We do not accept refunds at the Studio. However, we would consider changing the name of the pupil attendee.
Sessions and Classes are booked on a first-come first-served basis. A participant may use the waiting list facility on the website in the event that his/her first choice of session or class is unavailable. If a participant joins the waiting list for a particular session or class and then books that session or class his/her booking will be subject to these Terms and Conditions.
Payment of the full course fees should be made in advance, and the required prompts will be in place at the time of placing a booking. It is not possible to attend a course until payment has been received.
Class cancellations must be made via the Mindbody booking platform 72 hours before the time/date of the class. For cancellations less than 3 days before the start of a class, the purchaser will be charged a cancellation fee at half the total cost of a class.
If a course or workshop is cancelled by the Studio you will be offered the option to transfer the booking to an alternative available class.
Once you have committed to a course or workshop, we recommend that you attend the scheduled number of sessions to get the most out of the programme. If the participant fails to attend all or any part of the course the full course fees are payable and we do not guarantee full or partial course date transfers.
For no shows, the full course fee is payable and we do not guarantee course date transfers.
A substitute delegate may be named at any time before the course at no additional cost.
Requests to transfer to an alternative days or date must be made in writing by email. Transfers may be made up to 7 days before the class date and will incur no additional fee. However, transfers are subject to availability and there in no guarantee that suitable alternatives are available.
The Studio reserve the right to change the timing, date or instructor of the course in order to provide a high quality service or where it is necessary for reasons beyond the Studio’s control.
Studio Pottery London reserves the right to cancel a course up to and including the date of the course if insufficient bookings have been received and will strive to give as much notice to booked participants as possible.
Individuals booked onto a cancelled course will be given the option of a full refund or of rescheduling to a future course date if available. Studio Pottery London will not be liable for any losses or expenses arising from amendments to the course or cancellations.
It is the responsibility of the participant to arrive ahead and in time for their booked class. It is down to the discretion of the tutor to not accept a late arrival to a course, if their late arrival is potentially detrimental to fellow students. This will be treated as a late cancellation, for which the full course fee will be payable.
A person shall only become a Member of the Studio when he/she has completed the Registration Form and his/her application for Membership has been accepted by the Studio. At such time, the Member shall be deemed to have irrevocably agreed to these Terms and Conditions.
Subject to any statutory right of cancellation, payments for Memberships and Classes are non-refundable unless otherwise stated in these Terms and Conditions.
Any Member who purchases membership by subscription shall be entitled to use the Studio for up to and only 18 hours in any week. Weekly hours less than the 18-hours per week cannot be carried over.
A Member may only book or reschedule any session for himself/herself via his/her personal Studio booking facility via the Mindbody app.
In the event that a Member wishes to use any additional time during any week, he must agree such time in advance with the management of the Studio and purchase such additional time in advance in blocks of 5 hours. Each hour shall be charged at 33.5% of the standard contract rate applicable to such Member.
Membership fees must be paid in accordance with these Terms and Conditions irrespective of whether or not the Member uses the Studios’ facilities.
Membership fees may be increased at the Company’s discretion. Members shall be given at least 10 working days’ notice of any increase in Membership fees.
Studio Classes and Sessions fall out of a Member’s Membership. A Member may not attend any Class or Session hosted at the Studio without first booking and paying for the relevant Class or Session.
To reserve a Class or One-on-One Tutorial with Resident Potter, Gregory Tingay, booking/payment must be received by the earlier of 14 days prior to the scheduled start date or (if booked sooner, at the time of booking). Cancellations must be made in accordance with the class cancellation terms listed above.
A Member is entitled to use the Studio’s facilities during its opening hours and subject to these Terms and Conditions provided always that the Company may at any time without notice withdraw all or part of its facilities for any period or periods in connection with any cleaning, repair, alteration or maintenance work or for any other reasons.
Neither Studio Pottery London nor Studio staff are responsible for personal belongings or any work getting damaged, lost or stolen. Although we work tirelessly to minimise damage to any work it is inevitable that in communal studio such as this there will occasionally be work that gets damaged. If a member wishes to bring in their own materials, glazes or any equipment into the Studio, this must first be cleared by a member of staff and stored in your personal storage area.
Best practice should be adhered to at all times when working in the studio and respecting others is key.
Subject to any right of the Company to cancel or suspend the Membership, the Membership will continue indefinitely unless and until a Member cancels his Membership by written request to the Company giving one clear calendar month’s notice of the desired cancellation date which date must be no earlier than the end of the Minimum Membership Period. No refunds shall be given to any Member in respect of any Membership fees that have already been paid, in lieu of cancellation prior to the end date of their Membership. Members must clear their shelf within a week of the cancellation date. If a Member’s shelf is not cleared one week of the membership cancellation date, the Studio will sadly have to dispose of all uncollected contents.
If a Member does not pay his Membership fees for the Minimum Membership Period (or cancels his Membership during the Minimum Membership Period) then the Member is liable in full for the difference between the rolling monthly rate at the date of termination and the price paid by him under his subscription.
Each Member agrees and acknowledges that by agreeing to the Minimum Membership Period, he is being given preferential rates by the Company and therefore it is fair and reasonable that the Member is liable for the payments referred to above.It is the responsibility of the Member to cancel any direct debit or standing order with his / her bank on termination of his/her Membership. The Company cannot be held liable for any payments processed due to the failure of a Member to cancel a direct debit or standing order.
If the Membership fees are paid by debit or credit card (or any Membership fees remain outstanding beyond the due date) the Member unconditionally and irrevocably authorises the Company to debit any credit or debit card provided by the Member with the monthly Membership fee (or any outstanding fees) without prior notice to the Member.
Memberships, once the contract is started, are non-transferable and cannot be shared.
Members have a set firing allowance included in their monthly fee as well as access to studio glazes. Which is controlled at the studio discretion. Firing by any Member beyond the Studio’s discretional firing allowance will incur an additional fee of £50 per month payable on the first Monday of every month. On observation of a Member’s firing quantity from amateur to prolific, the Studio will request and charge with written notice of 10 days the outstanding payment of this additional fee.
The Company reserves the right to vary opening times. Opening times will be detailed on the Website and will be updated from time to time. We ask that all visitors, students and members respect the Studio’s times and schedule.
The Studio will be closed for two weeks a year including a week over the Christmas holidays. The Company reserves the right in its sole and absolute discretion to close the Studio for additional periods.
Studio Pottery London takes a diligent approach to health and safety for the sake of all staff and users. Students are agreeing to abide by the guidelines of our Health & Safety instructed by tutors. Repeated failure to do so will result in termination of the students participation rights on the course; without refund.
Members use the Studio at their own risk with awareness of the inherent hazards of a Studio environment; which include but are not limited to use of sharp tools and sharp edges, exposure to toxic materials, the dangers of using materials and equipment at high temperatures, as well as the risks associate with breathing silica dust.
Each Member is required to keep all surfaces clean of clay and glaze, and to clean all areas including the floor around his/her work station thoroughly before completing his/her session. This is to minimise the risks to Members caused by breathing clay and glaze dusts.
In the interests of safety and hygiene, no crockery, glass or food are permitted in the Studio. Other than with the exception of guide dogs, no pets are permitted in the Studio building.
Members must use the main entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members and/or students must not interfere with these exits for any reason. All accessible routeways must be kept clear at all times. In the event of a fire, Members are asked to make their way to the nearest available exit.
Smoking is forbidden in the Studio.
Studio Pottery London is equipped with the highest quality kilns and equipment. Experienced and trained staff only will handle and fire your ceramic work. However, by the nature of ceramics there remains a risk of technical failure for which the Studio and trained staff cannot be held responsible.
Ceramics is an expensive process and we try hard to keep the costs down. We price the classes based on an estimated output to remain sustainable as a business. We do not like to cap people’s creativity, but due to very limited shelf and kiln space the Studio reserves the right to revise and amend class output, materials and equipment.
You will be asked to select your preferred pieces for firing, glazing etc. if you exceed the number of items specified by your tutor. All other items will be recycled by the Studio.
Children under the age of 16 may only use the Studio at the notification and approval of the Studio Management. Children under the age of 16 can only attend a Class if accompanied by an adult.
You will be emailed by the Studio when your pieces are ready for collection, usually this is within three weeks after the last date of your course, but this can take longer depending on the Studio’s kiln firing scheduling.
We request that you collect your finished work as soon as possible once you have received the pickup instructions via email to help keep our storage area clear, therefore avoiding damage. Students will be given 3 months to collect their work from the Studio.
If finished ceramic work is not collected within 3 months of the end of the course we will sadly have to dispose of it.
These terms and conditions are governed by and construed in accordance with English law and any dispute arising out of or in connection with them shall be settled by the English courts.
When you provide us with personal information to complete a transaction, it is considered a contractual necessity.
If we ask for your personal information for marketing purposes, e.g. to offer you special discounts, we will request your consent explicitly, if not already granted.
If after you opt-in, if you change your mind, you may withdraw your consent to marketing communications. Marketing will be terminated and any data specifically used for marketing purposes alone will be deleted.
Financial transaction data will be maintained as required by law.
You may opt-out by clicking the unsubscribe link on our newsletter emails, contacting us via the contact page, or emailing us at the address given in the “Who We Are” section above.
We will only disclose your personal information if we are required by law to do so or if required to fulfil our obligations under our agreement with you. e.g we provide your name to tutor or delivery persons who may not be a direct employee.
Payment through our website is made via our secure check out pages using secure payment service provider Stripe Payments Europe, Ltd.
The Stripe Payments Europe, Ltd is PCI compliant. PCI-DSS (Payment Card Industry Data Security Standard) requirements help ensure the secure handling of credit card information by our store and its service providers.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider other legal obligations may be placed upon them by the laws of their jurisdiction.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). We follow all PCI-DSS Level 1 requirements and implement additional generally accepted industry standards.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
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When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If our studio is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
In compliance with The EU GDPR Directive 25th May 2018, if you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us by email or post at the address given in the ‘Who We Are’ section above.